IT Service Desk Support Technician - Senior

Company: Peraton
Location: Washington
Posted on: May 24, 2025

Job Description:

Responsibilities

• Excellent communication, troubleshooting, and training skills. Ability to translate business requirements into effective Jira/Atlassian solutions.
• Strong scripting or automation experience (e.g., Groovy, ScriptRunner, or PowerShell).
• Support ITSM practices such as incident, change, and problem management.
• Integrate Jira with identity management, monitoring tools, and external platforms via REST APIs.
• Familiarity with the Atlassian ecosystem.
• Knowledge of Jira custom workflows, automation rules, service desk queues, SLAs, and request types.
• Configure and administer Jira Service Management in an enterprise setting.QualificationsRequired Qualifications:
  • Active Top Secret clearance with SCI eligibility.
  • 2 years with a BS/BA; 0 years with an MS/MA; 6 years with no degree.
  • DoD 8570 IAT Level II certification (Security+ at a minimum).
  • Experience with desk-side IT support and professional communication with senior government staff.
  • Experience creating user accounts for Windows environments.
  • Support for various IT technologies (laptops, desktops, mobile devices, etc.).
  • Self-motivated and proactive, able to work independently, identify opportunities, and develop ideas.
  • Ability to plan and prioritize workload to meet objectives.
  • Experience working in a security environment, balancing multiple tasks.
  • Team player, ensuring timely resolution of mission-critical issues and customer requests.Preferred Qualifications:
    • Experience in Service Desk roles in Secret and Top Secret environments.
    • Cisco & Microsoft Certifications.
    • Experience managing projects.Peraton offers enhanced benefits, including subsidized coverage, 25 days PTO annually, and participation in bonus plans.Peraton OverviewPeraton is a national security company delivering solutions across land, sea, space, air, and cyberspace domains, supporting government agencies and armed forces worldwide. We solve critical challenges daily. Visit peraton.com to learn more.Target Salary Range$66,000 - $106,000, depending on experience and other factors.EEOWe are an equal opportunity employer, supporting diversity and inclusion.
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Keywords: Peraton, Harrisburg , IT Service Desk Support Technician - Senior, Professions , Washington, Pennsylvania