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Help Desk Analyst

Company: AC Coy Company
Location: Harrisburg
Posted on: February 15, 2019

Job Description:

Our client, one of largest employers in the Harrisburg, PA area, is hiring a Help Desk Analyst for a nineteen (19) month contract assignment. The Help Desk Analyst will have at least 2 years of industry experience.Responsibilities--- Provide technical assistance, support and advice to end users for hardware, software and systems. --- Provide hands-on technical assistance to business and technical users. --- Investigate and resolve computer software and hardware problems of users. --- Serve as a contact for level 1 support. --- Serve as a contact for users having problems using computer software, hardware and operating systems and escalates as necessary. --- Determine whether problem is caused by hardware, software or system. --- Answer questions, applying knowledge of computer software, hardware, systems and procedures. --- Talk with technical and non-technical co-workers to research problem and find solutionQualifications- 2 Years of previous IT Service Desk and/or Call Center experience required- 2 Years of experience with call tracking and ticketing software- 2 Years of attentive to details and ability to be resourceful (using supplied documentation)- 2 Years of ability to support users with limited knowledge of computers, software, hardware and systems- 2 Years of excellent communication skills and telephone manner.- 2 Years of excellent organizational skills- 2 Years of Incident Management experience - Managing incidents including business expectations and communication- 2 Years of Basic User & Security Group Active Directory administration- 2 Years of strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2013- 2 Years of experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation)- 2 Years of you will be a self-motivated achiever who gains satisfaction from providing excellent customer service - provided by Dice IT Service Desk and/or Call Center experience, call tracking and ticketing software, attentive to details and ability to be resourceful (using supplied documentation)

Keywords: AC Coy Company, Harrisburg , Help Desk Analyst, Professions , Harrisburg, Pennsylvania

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