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Patient Services Representative

Company: University of Pittsburgh Medical Center
Location: Harrisburg
Posted on: September 12, 2020

Job Description:

DescriptionOur team is growing and we have a variety of opportunities available for Patient Services Representative. If you're passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!This position will work the following shift: Monday to Friday, 8:00 a.m. to 4:30 p.m. or 8:30 a.m. to 5:00 p.m.Responsibilities:* Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.* Assist with administrative duties in the office including but not limited to scanning of medical records and faxing* Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference* Schedule or connect patient to resources to schedule for ancillary services at checkout* Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.* Assist patients in education of financial responsibility and connect them to advocacy resources as needed* Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations* Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries* Promote MyUPMC patient portal and assist patients in registration when applicable* Collect copayments and any other applicable patient payments at the point of service* Provide a warm greeting for all patients* Confirm and/or update patient registration information at checkout* Appropriately distribute / triage phone calls to other areas and / or clinical providers* Schedule follow-up appointments within the practice at checkoutQualifications* Completion of high school graduate or equivalent is required.* Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.* Two years of experience in a medical / billing / fiscal or customer service function is preferred.* Knowledge of medical terminology is preferred.* Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances:Clearances must be dated within 90 days.Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewalUPMC is an Equal Opportunity Employer/Disability/Veteran

Keywords: University of Pittsburgh Medical Center, Harrisburg , Patient Services Representative, Sales , Harrisburg, Pennsylvania

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