Guest Service Agent/Front Desk Agent
Company: red lion harrisburghershey
Posted on: November 22, 2021
Come join our excellent Front Desk team at the Red Lion Hotel
Harrisburg/Hershey. We are looking for a part time Guest Service
Agent/Front Desk Agent who has a passion for guest service and is
seeking an environment that provides a positive guest and team
member experience. Do you have Front Desk/Guest Service experience?
If you do, come talk to us about joining our team. We believe
experience should be financially rewarded. Responsibilities
Includes: Welcome all guest and team members. Engage with the guest
throughout their stay to ensure they feel welcome and appreciated.
Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to understand
requests, respond with appropriate action and provide accurate
information such as outlet hours and local attractions. Complete
the registration process by inputting and retrieving information
with routine difficulty from a computer system, confirming
pertinent information including number of guests and room rate.
Promote Hotel marketing programs. Make appropriate selection of
rooms based on guest needs. Code electronic keys. Verify and
imprint credit cards for authorization using electronic acceptance
methods. Handle cash, make change and balance an assigned house
bank. Accept and record vouchers, travelers' checks, and other
forms of payment. Promptly answer the telephone using positive and
clear communication. Input messages into the computer. Retrieve
messages and communicate the content to the guest. Retrieve mail,
small packages and facsimiles for customers as requested. Close
guest accounts at time of check out and ascertain satisfaction. In
the event of dissatisfaction, negotiate compromise, which may
include authorizing revenue allowances. Remain calm and alert,
especially during emergency and/or heavy hotel activity, and
resolve complications such as location changes or credit issues.
Field guest complaints, conducting through research to develop the
most effective solutions and negotiate results. Listen and extend
assistance in order to resolve problems such as price conflicts,
insufficient heating or air conditioning, etc. Make corrections and
adjustments and handle all computer problems that might occur
throughout their shift. Job Skills: Excellent customer service,
math and computer skills. Ability to effectively deal with internal
and external customers, some of whom will require high levels of
patience, tact and diplomacy to defuse anger, collect accurate
information and resolve conflicts. Experience: One-year customer
service on a front desk. Job Types: Full-time, Part-time Benefits:
Dental insurance Health insurance Paid time off Vision insurance
Schedule: 8 hour shift Experience: Hotel experience: 1 year
(Preferred) Work Location: One location Work Location: One
Keywords: red lion harrisburghershey, Harrisburg , Guest Service Agent/Front Desk Agent, Sales , Harrisburg, Pennsylvania
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