Patient Service Representative
Company: Patient First
Location: Harrisburg
Posted on: March 18, 2023
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Job Description:
Patient First is accepting applications for Patient Service
Representative in Harrisburg, Pennsylvania. Patient First provides
a friendly work environment that promotes a team-oriented
philosophy.
The responsibilities of this job include, but are not limited to,
the following:
Helping patients who require assistance while using the kiosk.
Taking patients in need of emergency assistance directly to the
treatment area to be registered and evaluated by a Physician or
Extender;
Respectfully handling Physician and Nurse requests in a timely
manner;
Accurately registering patients in an expedient manner while
providing excellent customer service, compassion, and kindness;
Verifying all patient demographic, health, pharmacy, and insurance
information;
Communicating information about Patient First's billing policies,
including insurable and non-insurable charges, as needed;
Thoroughly answering questions the patient may have concerning his
or her bill and insurance coverage.;
Referring billing questions to the appropriate parties as
needed;
Collecting money and issuing receipts for a patient's visit,
diagnostic studies, and supplies as prompted by the electronic
medical record system;
Discharging the patient and completing his or her visit by
processing incurred charges;
Completing all cash management duties to include counting and
accounting for money collected at the end of the shift;
Obtaining change for the front office, supplies, or other materials
as directed by the Patient Service Coordinator (PSC), Direct of
Medical Support (DMS), or Charge Nurse;
Printing itemized statements as requested;
Receiving, sending, and distributing correspondence as
directed;
Filing and scanning medical documents and office forms as
directed;
Completing assigned checklists and Policy Manager tasks within the
assigned shift;
Answering all incoming calls and distributing messages to proper
personnel;
Assisting with other assignments delegated by the PSC;
Demonstrating an efficient understanding of the electronic medical
record system;
Receiving, moving, and stocking ordered supplies;
Cleaning work area and other maintenance assignments as
directed;
Verifying daily reports are run at the end of the day;
Attending staff meetings as scheduled by the PSC or DMS;
Being available to assist as needed (breaks and mealtimes may be
interrupted at any time to provide necessary patient care or to
maintain center operations);
Operating, using, and maintaining medical and office equipment as
trained;
Participating in maintenance assignments when necessary and as
directed;
Fostering teamwork and ensuring a positive and professional
atmosphere;
Providing positive, warm, and friendly service in all
interactions;
Adhering to all established policies and procedures;
Completing other duties as directed.
Keywords: Patient First, Harrisburg , Patient Service Representative, Sales , Harrisburg, Pennsylvania
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