Customer Retention Specialist - State Farm Agent Team Member
Company: Anna Yang - State Farm Agent
Location: State College
Posted on: February 19, 2026
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Job Description:
Job Description Job Description You May Be a Great Fit as a
Customer Retention Specialist at Anna Yang - State Farm Agent If:
Youre the person people call first when life goes sideways - calm,
steady, and ready to help. You genuinely care about your community
and are dedicated to providing excellent service that makes a
positive impact on the people around you. Youre a natural
relationship-builder who earns trust quickly and keeps it. You
listen first, then guide , making customers feel understood while
confidently recommending solutions. Youre compassionate under
pressure and can guide someone through their worst day with clarity
and empathy. Location Address: State College, PA 16803 At Anna Yang
- State Farm Agent, were here to help people protect what matters
most. We take pride in serving our community with integrity, care,
and real support. Whether were helping someone navigate a claim or
personalize a plan, we believe in doing meaningful work that makes
a difference. If you're looking to grow your career, help others,
and be part of a team that strives to do good every day, youll fit
right in with us . Seeking a Customer Retention Specialist to
support ongoing customer relationships and contribute to office
growth. This position focuses on outreach, policy renewals, and
relationship maintenance. Responsibilities Communicate with
existing customers regarding renewals and coverage options. Review
accounts and assist with updates or changes as needed. Identify
opportunities to enhance customer satisfaction and engagement.
Maintain accurate records and documentation of interactions.
Collaborate with team members to meet retention and outreach
objectives. Qualifications Strong interpersonal and problem-solving
abilities. Effective communication and listening skills.
Detail-oriented with a focus on customer experience. Previous
experience in customer service or account management preferred.
Must be able to obtain applicable state insurance licenses.
Keywords: Anna Yang - State Farm Agent, Harrisburg , Customer Retention Specialist - State Farm Agent Team Member, Sales , State College, Pennsylvania
