Home Care Office Coordinator
Company: Addus HomeCare
Location: Sunbury
Posted on: April 19, 2024
Job Description:
To apply via text, text 5556 to 334-518-4376.Position Summary:
This position will coordinate administrative, business, and other
operational activities in the office by performing the following
duties: maintaining solid and consistent communication with branch
leadership and ensuring accurate file maintenance.Hours: Full Time:
Mondays through Friday 8 am to 4 pm.Location: Arcadia Home Care &
Staffing 41 N. Forth St. 1st Floor Sunbury, PA 17801-2235We offer
our team the best:
- Medical, Dental and Vision Benefits
- Continued Education
- Monthly Bonus
- PTO Plan
- Retirement Planning
- Life Insurance
- Employee discountsPosition Requirements & Competencies:
- Must have high school diploma or equivalent.
- Must have reliable Transportation and InsuranceAs Office
Coordinator, you are expected to handle the following tasks daily /
weekly:
- Manage the Branch Phones. You must be available to take, make,
and follow up with calls to/from the branch. You must also document
the call information in the appropriate case notes in a timely
manner. These calls will be verified on the AWS Call Reports. If
you report that you have made a call or left a voicemail, evidence
of that call will be expected to be reflected in the report.
- Manage Emails / Teams Communications. You should have your
emails and Teams open for the entirety of your office hours so that
you can address incoming emails and messages timely.
- Provide Client Care. You should be able to cover a critical
client who does not have a backup in place when an aide is
unavailable. As the Office Coordinator, you will be the first
person requested to leave the branch to cover critical clients
during the business day.
- Complete Missed Visits in Real Time. If you speak to a client
that has declined care or cancelled care, you are expected as the
recipient of that call to cancel the shift, document the call in
the Case Notes and complete a Missed Visit Report in real
time.
- Complete Client Complaint Log. Every time a client calls in
with a complaint regarding their care, their aide, the office, the
agency, etc., you are expected to document the complaint in the
Case Notes as well as the Client Complaint Log located in Company
Forms on the R Drive. You will be required to complete the log in
its entirety to include the client's insurance company and the
resolution.
- Recruiting. You are responsible for managing the candidate flow
in ClearCompany daily/weekly. This includes following the company's
3-2-1 Recruiting Process before we determine the candidate is not
viable (unless the candidate expresses, they not interested in the
position), and documenting the correct status of the candidate in
ClearCompany. This task is to be done with the understanding that
the first person to contact, interview and onboard the candidate
gets the hire. 3 - 2 - 1 Recruiting: 3 Text Messages, 2 Phone Calls
and 1 Email
- Interviewing. It is your responsibility to interview candidates
to determine if they are hirable, and if they would be a great fit
for our clients. During the interview process, if you determine
that you wish to proceed with hiring the candidate, be sure to
communicate the next steps in the process to include reference
checks, criminal background checks, 2-Year Proof of Residency
Requirements, TB Test requirements, etc.
- Orientations. You are expected to schedule and complete
compliant orientations with the candidate. The orientation date is
the candidates hire date. It is your responsibility to ensure all
orientations follow compliance requirements.
- Hire/Start to meet monthly goals.
- Establish and Maintain Compliant Employee Files.
- Boots on the Ground Recruiting. You are responsible for getting
out into the communities where staff is needed to meet people where
they are, hang flyers, and create awareness of Arcadia Home Care &
Staffing at least once a week.
- Schedule and Attend Employment Job Fairs.
- Conduct Customer Service Calls with New Employees. You will be
expected to reach out to new employees after their first day of
work to verify how things went, and again after 3 weeks of
work.Addus provides equal employment opportunities to all employees
and applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
laws.This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and
training.To apply via text, text 5556 to
334-518-4376.#ACADCOR#IndeedADCOR#CBACADCOR#DJADCOR
Keywords: Addus HomeCare, Harrisburg , Home Care Office Coordinator, Administration, Clerical , Sunbury, Pennsylvania
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