Technical Sales Associate
Company: Latham, The Pool Company
Posted on: July 27, 2022
Primary Role: The Technical Sales Associate will operate in a
primary geographic area accelerating the sales and growth
objectives of the Fiberglass and Vinyl Packaged Pool product
segments, and other products as needed, leveraging their technical
acumen and troubleshooting skills. The TSA serves as the technical
subject matter expert.
Duties and Responsibilities:
1. Acts as the primary source and point-of-contact for in-field
dealer product training and troubleshooting.
2. Participates and directs in-field, on-site pool installation
dealer training and support.
3. Assist with technical training and onboarding of new Latham
4. Facilitates in-field warranty claim process support;
coordinating warrantee claims and basic repairs with the Warranty
Department, assuring first-rate service and satisfaction.
5. Participates in Boot Camps, trade shows and other industry
events as needed.
6. Increases the incremental sales of replacement liners and safety
covers, contributing to the company's sales performance.
7. Serves as a comprehensive product expert on FG and Vinyl Kit
Pools and independently seeks, reports on and makes recommendations
on competitive information and activity.
8. Ensures the timely and complete entry of all quality and other
related issues into the Customer Experience Portal (CEP) credit
system for proper approvals and tracking. Engages in Continuous
Improvement (CI) initiatives
9. Assists sales personnel in achieving their sales objectives and
10. Provides timely and relevant feedback and recommendations to
all stakeholders through reports and regular communications.
11. Provides assistance and expertise with cycle counts on
pay-as-sold (PAS) inventories at dealer locations.
12. Offers expertise and takes ownership of consumer complaints,
seeing through to resolution.
13. Perform other duties as assigned.
--- Associates degree with technical certification and a minimum of
five years of technical experience required. A high school diploma
may be substituted with commensurate experience and professional
--- Outstanding teamwork and project management skills.
--- Proven ability to solve complex problems.
--- Presents a professional image to customers and consumers,
serving as a subject matter expert and company representative in
--- Thrives in a fast paced environment where high energy and
resiliency are required.
--- Ability to multi-task, prioritize work load, set up/maintain
files, generate reports as requested, and set and reach goals.
--- Ability to independently respond to common inquiries or
complaints from customers, employees and regulatory agencies.
--- Ability to effectively present information in both oral and
--- Ability to maintain accurate records.
--- Computer skills; intermediate levels in spreadsheet, database
and word processing software including Microsoft Office products
(Outlook, Excel). CRM experience preferred.
--- Travel requirements: approximately 80% of the time with
flexibility for overnight travel as needed.
Essential Job Functions:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Physical abilities - lifting, standing, bending, climbing,
operation of equipment/machinery, number of pounds to
lift/push/pull, etc. include length of time for physical activity
when possible (i.e. stand for 4 hours)
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.PI185154851
Keywords: Latham, The Pool Company, Harrisburg , Technical Sales Associate, IT / Software / Systems , Harrisburg, Pennsylvania
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